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Store Policies

Ordering Online

Ordering Online with us is safe and secure!

At this time we accept credit cards only through PayPal. Our system passes the information to PayPal, where you then log into PayPal and complete your order. You are protected by PayPal's secure payment system.

We encourage you to feel comfortable using PayPal to pay for your order. If you wish, you may also send us a money order or a personal check. Personal checks will delay your order as we must wait for your funds to clear before we ship your merchandise (typically 5 business days).

To order by check or money order, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address on the form.

Return / Refund Policy

We sell both restored and unrestored pens. Please keep in mind that every vintage fountain pen is unique and has its own writing characteristics, which vary with each writer and the inks used. Our restored pens have been restored to working condition and tested by filling them with either Parker Quink washable inks or with Sheaffer Skrip inks. Because even a well-restored pen may not write the same for each person using it, we cannot warranty the actual writing performance of a pen without charging a MUCH higher price.

Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately after your package arrives. All claims MUST be made within 14 days of receipt of order. Shipping charges will not be refunded. Returned products must be in the condition received for refund. Mint, unused pens cannot be returned if you have inked them.

Shipping Information

Shipping charges are calculated based on the order total, with insurance added to every order for your protection and ours.

All orders are wrapped carefully in bubble wrap and packed in sturdy cardboard boxes, no padded envelopes, ever. We want you to get your items in perfect condition--the way you deserve them.

Non-US Customers

Because shipping and insurance options vary from one country to another, we do not offer payment during checkout for non-US customers. We want you to receive your items quickly, safely, and at the lowest cost possible. To do this, we must process non-US orders personally. So please do not send a PayPal payment or money order until you have consulted us for the best payment and shipping method. When prompted during checkout, select the first payment option: Non-USA Customers: PointyThings will email you to arrange payment. Thank you.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.